Frequently Asked Questions

 

 

 

Frequently Asked Questions

Do I have to be at a Calgary Flames game to purchase a 50/50 ticket(s)?

No. This season we are offering ticket sales both in-game and online! Tickets will be available for purchase during all HOME and AWAY games from 9AM – 11PM MT online and available for purchase at the Scotiabank Saddledome during Calgary Flames home games.

 

Are online sales and in-game sales combined?

Yes. Sales from online and in-game will all be contributed to the same jackpot during the game. Everyone is participating in the same draw!

 

How does the Multiple Day Jackpot work?

For select dates, 50/50 ticket sales will be available for purchase online over multiple days. Sales will be open at 9:00am the first day of the draw and close at 11:00pm MT at the last day of the draw. The jackpot will continue to grow over that amount of time and the winner will take home 50% of the jackpot.

 

How does the Early Bird Draw work?

  • For select games, there will be early bird prizes to be won
  • All tickets purchased for the Raffle prior to an Early Bird "Draw Closing Time" will be eligible to win that Early Bird Prize on the day of that Raffle and will automatically be entered into the draw for future Early Bird Prizes for this 50/50 Raffle Event. Any tickets purchased after the Early Bird cut off time are not eligible for the previous Early Bird Draws. All tickets purchased during the raffle are eligible for the grand prize draw. 

 

How much do tickets cost? New this season!

 1 for $5

10 for $10

80 for $20

300 for $50

 

Who can purchase?

You must be in Alberta at the time of your purchase and over the age of 18 in order to participate. Even if you are a resident of Alberta but out of the province, you will not be able to purchase. You must be in Alberta to purchase.

 

How can you ensure that someone is in Alberta while purchasing?

The website uses geo-fencing technology to ensure participants are in the province. An address and postal code is also collected throughout the transaction.

 

What time will the tickets be available?

50/50 tickets are available for purchase online every Calgary Flames game day (home and away) from 9:00am to 11:00pm MT and during home games at the Scotiabank Saddledome.

 

Where do I purchase online?

Calgary Flames website: www.calgaryflames.com/5050

 

Where do I purchase in-game?

Visit a 50/50 kiosk or a 50/50 volunteer at the Scotiabank Saddledome to purchase your ticket(s) OR by scanning the QR code located at your seat or around the arena.\

 

How do I pay and get my ticket?

When you purchase online you must use a credit card. You will receive a system confirmation following your transaction and will be e-mailed your ticket(s).  When you purchase in-game you must use a credit card. Cash will not be accepted this season. We can also accept Apple Pay, Google Pay and Samsung Pay. You will receive your printed ticket(s) once your transaction has been approved. We do not accept CASH.

 

I purchased my ticket(s) online, but I haven’t received my ticket(s)?

Please ensure you have entered your e-mail address correctly during your purchase. If you have not received your ticket within 24 hours after your purchase please e-mail 5050draw@calgaryflames.com and we will work with you to resend your ticket(s).  You must e-mail from the same e-mail you purchased your tickets with. If you entered your e-mail correctly your tickets will be resent. If you have not gotten your ticket, you are still entered in the draw. We are provided your e-mail and phone number, even if there has been a delay in delivery of your ticket(s). The winner is contacted when the draw takes place. Please check your spam and junk mail. We recommend purchasing from personal e-mails in order to avoid workplace spam filters.

 

When does the draw take place? (Single game, multiple day & early bird)

Single Game Day 5050 Draw: Unlike past seasons, the draw will not take place during the game. The winning ticket will be announced within one hour of the draw (by or before 11:59PM MT) regardless of if the game is home or away.

 

Multiple Day Jackpot(s): On the last day of the multiple day jackpot, the draw will take place at 11:00pm MT when the draw closes.

 

Early Bird Draw(s): Early bird draw times are TBD for select games. Visit Early Bird Draws | Calgary Flames (nhl.com) for early bird draw details

 

How do I find the winning ticket number?

The winning ticket number is posted on the Calgary Flames website www.calgaryflames.com/5050 within an hour after the draw. Online draws close at 11:00pm MST on Calgary Flames game days. Raffle draws take place immediately after the closure of sales with random number generating (RNG) technology.

 

Trouble Shooting:

  • We do not accept CASH
  • You must be in Alberta to purchase, not from Alberta but currently in another province, the system is geo-fenced.
  • You must enter the same e-mail twice (without error).
  • Due to AGLC regulations, tickets are non-refundable. We cannot issue refunds if you enter the amount purchased wrong, please ensure to double check what you have purchased.
  • If you are in Alberta but being blocked, the IP from your mobile device may being providing an out of province address, which would block you. Try clearing your data on their mobile browser and try again.  If the device is still being blocked using the cellular network, we suggest try connecting to wifi and purchasing.
  • Please ensure your location services are enabled in your settings.

 

Customer Support

If you have tried the above and have an inquiry or issue, please send an email to 5050draw@calgaryflames.com with complete details of your inquiry or issue, including screen shots if applicable, and your contact information. We will do our very best to get back to you right away. You may receive an out-of-office reply with the winning ticket numbers, this is just to help provide the numbers the e-mail is attended to.

 

What happens if I win?

You will need to provide a photo of your winning ticket with a piece of ID. You will receive a claim form to complete and then a cheque will be mailed to you within 60 days. Winners have 30 days to claim the jackpot with the winning ticket. If the winning ticket number was purchased online, the winner is contacted when the draw takes place. We are provided with the name, number and e-mail of who bought the ticket, along with the selection of the winning ticket number. If the winning ticket number was purchased in-house, the winner will need to check their ticket number(s) at calgaryflames.com/5050

 

Can I gift my ticket?

Tickets are non-transferrable and non-refundable.

 

Where does the other 50% of the jackpot go?

To the Calgary Flames Foundation. The 50/50 program is the major source of funding for Calgary Flames Foundation projects and programs. Last year the Calgary Flames Foundation distributed over $5 million to more than 70 charities. The program ensures that programs like the Flames YMCA Grade 6 Program, Flames Sports Bank, Flames EvenStrength Program and Flames Community House League are available for families in need and that our annual commitment to the Rotary Flames House is fulfilled. The Calgary Flames Foundation COVID-19 Support Program has distributed over $2.5 million since March 2020.